K77bet Help Center — everything you need for account, payment, and betting support, all in one place

To update your personal details, log in and go to the "Profile" section. You can change your name, email, and address there. To change your mobile number, please contact live chat support for security purposes — your number will be updated after identity verification.

• 1
  Go to your profile and click "Security Settings."
• 2
  Enable the "Two-Step Verification" option.
• 3
  You'll receive an OTP on your mobile — use it to confirm.
• 4
  OTP verification will be required every time you log in from next time.

KYC (Know Your Customer) is the identity verification process. It is required for withdrawals above ৳10,000 or to claim large prizes.

What you'll need:

• Front and back photo of your National ID (NID) or passport
• Selfie photo (holding your ID)
• Verification is usually completed within 24 hours

In most cases, deposits reflect within 1–2 minutes. If it takes longer than 5 minutes:

• 1
  Refresh the page and check your balance again.
• 2
  Note down the transaction reference number from your bKash app.
• 3
  Share the reference number and amount with us via live chat.
• 4
  Our support team will review and resolve it within 15 minutes.

Withdrawal timeframes vary by method:

If the issue persists, email us at: support@k77bet.bet

Once a betslip is confirmed, bets generally cannot be cancelled. However, if the Cash-Out option is available in Live Betting, you can settle your bet at its current value while the match is in progress. In some cases, cancellation may be possible before a match kicks off — if so, a "Cancel" button will appear on your betslip.

If a match is abandoned or suspended indefinitely, k77bet's rules apply as follows:

• In cricket, bets remain valid when the result is determined by the DLS method.
• If a match is fully cancelled, your stake will be refunded.
• A result is considered valid if at least 5 overs have been completed.
• Details Terms & Conditions available on the page.

No — once a bet is confirmed, the odds at that moment are final. Any movement in odds afterwards will not affect your existing bet. However, in Live Betting, if the odds change while you're placing an order, a confirmation popup will appear. Your bet will only be confirmed once you agree to the new odds.

• 1
  Make your first deposit on a new account.
• 2
  A 100% bonus will be automatically credited for deposits of ৳500 or more.
• 3
  Your bonus balance will appear separately — once you meet the 5x rollover requirement, it will transfer to your main balance.
• 4
  If your bonus wasn't applied automatically, go to the "Promotions" page and activate it manually.

When making a deposit, you'll find a "Promo Code" or "Voucher Code" field in the payment form. Enter your code there and click "Apply." If the code is valid, the discount or bonus will be added automatically. Visit the Voucher page to see all active offers.

The k77bet Android app can be downloaded directly from our website. App Page Download and install the APK file from

• Before installing, enable "Install from Unknown Sources."
• IOS users can access the site through a mobile browser.
• You'll receive a notification when an app update is available.

• 1
  Clear your browser cache (Ctrl+Shift+Delete).
• 2
  Check your internet connection — stop any video streaming.
• 3
  Use Chrome or Firefox.
• 4
  Turn off VPN — having one active may slow things down.